Shipping&Returns
Shipping
Domestic Shipping (United States)
- Complimentary express shipping on all orders
- Delivery within 2-4 business days
- Fully insured and signature required
- Discreet packaging for privacy
International Shipping
- Available to select countries
- Delivery within 5-10 business days
- Fully insured with tracking
- Import duties and taxes are the buyer's responsibility
Processing Time
Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.
Returns Policy
All Sales Are Final
Due to the one-of-a-kind nature of our authenticated luxury items, all sales are final. We do not accept returns, exchanges, or offer refunds for change of mind, fit, or style preferences.
Authentication Concerns
We stand behind the authenticity of every piece we sell. If you have concerns about the authenticity of your purchase, you must contact us within 14 days of delivery.
Please include photographs and a detailed description of your concerns. Our team will review your submission and respond within 48 hours.
Resolution Process
- Contact us at returns@realpreloved.com within 14 days
- Provide clear photos and documentation of your concerns
- Our authentication team will review your case
- If authenticity concerns are validated, we will provide a full refund
Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery with photographs of the damage and packaging. We will work with you to resolve the issue.
FrequentlyAskedQuestions
Is shipping free at RealPreloved?
Yes. Every domestic order ships free via fully insured express delivery with signature required. Domestic orders typically arrive within 2-4 business days.
Do you ship internationally?
Yes, we ship to select international countries with delivery in 5-10 business days. All packages are fully insured and tracked. Import duties and taxes are the buyer's responsibility.
What is your return policy?
All sales are final due to the one-of-a-kind nature of authenticated luxury items. The only exception is authentication concerns, which must be raised within 14 days of delivery. If concerns are validated, we provide a full refund.
How long does processing take before shipping?
Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.
What should I do if my item arrives damaged?
Contact us within 48 hours of delivery with photographs of the damage and packaging at returns@realpreloved.com. Our team will work with you to resolve the issue.
How quickly will RealPreloved respond to authentication concerns?
Our team reviews authentication submissions within 48 hours. Please include clear photos and detailed documentation of your concerns when contacting returns@realpreloved.com.
Questions?
Our team is available Monday through Friday, 9am - 6pm EST.
Email: support@realpreloved.com